Service Rating:

Service Rating Stars

5:

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A | A | A

2025/26

1 million+

patient
assessments

97%

of patients recommend
us

2,400

partner
practices across
England

NHS Funded Eye Care

Primary Eyecare Services is a not-for-profit primary eye care provider at scale.

We operate in 800 neighbourhoods working with multiple ICBs across England – delivering high quality eye care services. We collaborate with Local Optical committees (LOCs), NHS commissioners and NHS Trusts to provide locally accessible eye care to patients at scale.

Our services are provided in neighbourhoods via local opticians, from the smallest independent practices to the largest national chains.

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Research supported by Primary Eyecare Services uses 55,000+ patient records to evaluate urgent community eye care and independent prescribing.

Help and FAQs

Patients’ frequently asked questions

Help and FAQs

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Eye Problem?

Anyone experiencing pain, discomfort, redness, sudden changes, or flashes of light in their vision, among other symptoms, should contact their opticians.

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Veronica Handover profile picture
Veronica Handover
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Good advice!
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Neil Shepherd profile picture
Neil Shepherd
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From a call in the morning to treatment later that day the care was excellent. Akchlass who was the primary contact was very helpful in calling back and arranging the appointment at the hospital. She is a true credit to your service
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Sue Farr profile picture
Sue Farr
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I had a telephone consultation with Priya Jayaprakash she clearly explained my eye condition. She arranged a face to face appointment and the problem was dealt with quickly and satisfactorily. .
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David Tristram profile picture
David Tristram
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Excellent service, Shabana explained everything very wel
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Leoni Jones profile picture
Leoni Jones
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Really nice and understanding and made me feel like I’m finally getting somewhere with my problem thank you
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Wayne Harris profile picture
Wayne Harris
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Very good service from lubna,very friendly
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Rob Baker profile picture
Rob Baker
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Iram Sahid was really helpful and kind and her advice was spot on. Thanks
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Roni Goldsmith profile picture
Roni Goldsmith
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I was referred to the service after contacting the hospital about an eye issue and received thorough triage followed quickly by a call from Iram SAJID with more questions and advice for next steps. I was very happy with the service.
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Julie Reynolds profile picture
Julie Reynolds
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Pria phone consultation was prompt.She had a pleasant and engaging manner. She explained the possible causes for my symptoms clearly and simply. Followed by a care plan.This was followed up by an explanatory txt.
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Services

Primary Eyecare Services offers a range of specialist NHS eye care services, delivered by accredited optometrists, with appointments at locations and times convenient for you. Service availability is dependent on which services each NHS region has commissioned in their local area.