Service Rating:

Service Rating Stars

5:

Service Rating Stars

A | A | A

2025/26

1 million+

patient
assessments

97%

of patients recommend
us

2,400

partner
practices across
England

NHS Funded Eye Care

Primary Eyecare Services is a not-for-profit primary eye care provider at scale.

We operate in 800 neighbourhoods working with multiple ICBs across England – delivering high quality eye care services. We collaborate with Local Optical committees (LOCs), NHS commissioners and NHS Trusts to provide locally accessible eye care to patients at scale.

Our services are provided in neighbourhoods via local opticians, from the smallest independent practices to the largest national chains.

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Research supported by Primary Eyecare Services uses 55,000+ patient records to evaluate urgent community eye care and independent prescribing.

Help and FAQs

Patients’ frequently asked questions

Help and FAQs

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Eye Problem?

Anyone experiencing pain, discomfort, redness, sudden changes, or flashes of light in their vision, among other symptoms, should contact their opticians.

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Michael Hudson profile picture
Michael Hudson
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very good service and Lubna was very reassuring and dealt with my concerns very well.
Posted on Google Google
Adrian Bulley profile picture
Adrian Bulley
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very helpful and reassuring conversation with Elizabeth. Thank you
Posted on Google Google
Stefan Muzik profile picture
Stefan Muzik
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Elizabeth was very helpful and guided me through what I should do etc. Thank you
Posted on Google Google
Jackie Holgate profile picture
Jackie Holgate
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Really quick response and very helpful and reassuring information given. Thank you
Posted on Google Google
Enrique Fernandez profile picture
Enrique Fernandez
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service. Great attention. Thank you
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Neil Bray profile picture
Neil Bray
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The advice given by Elizabeth was great. Unfortunately, after 3 days of cleansing, applying the eye lotion 5 times a day and using an Optase heat mask at every opportunity, the infection is no better and feels/looks larger. Also, the pain is getting worse.
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Laura Emmess profile picture
Laura Emmess
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Najma was so lovely to speak to and such a caring nature. Very happy with the service provided
Posted on Google Google
Leonid Remizov profile picture
Leonid Remizov
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Fillowing a very professional and quick call, Elizabeth - Optometrist Primary Eyecare Services has provided very thorough and direct list of treatment for me to try. The service was great and I would not hesitate to use it again in the future if I need it. Thank you.
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Julie Patterson profile picture
Julie Patterson
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very good clear instructions just need to see if the medicine works. Thank you
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We are CQC-Rated

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Services

Primary Eyecare Services offers a range of specialist NHS eye care services, delivered by accredited optometrists, with appointments at locations and times convenient for you. Service availability is dependent on which services each NHS region has commissioned in their local area.