Service Information
Accreditations
Accreditations depend on the monitoring service you deliver and local requirements. To confirm what applies in your area, email hello@referral.support with your location and the service you want to provide. Our team will guide you through the process.
Three Models and a Range of Options
We offer three flexible models to meet local resources and patient needs:
- Virtual clinics run by community optical practices, with reviews by Trust clinicians.
- Discharge of low-risk cases to primary care optical practices, supported by a clear management plan.
- Discharge to our Consultant-led monitoring service where patients are examined in optical practices and reviewed virtually by our own glaucoma specialist clinicians.
All these models can be combined. For example, low risk patients can be discharged to local practices with a three-year management plan, followed by virtual review by Trust clinicians. In the same system, moderate risk patients can be examined in the community and have their notes reviewed after every episode.
IT, Failsafe and Governance
Our secure, web-based IT platform transfers clinical data between hospitals, optical practices, and virtual review facilities. It supports clinical summaries, imaging (fundus photos or OCT), and visual fields.
Our dedicated Failsafe team tracks FTE/DNA and ensures timely reviews, maintaining strong oversight and patient safety.
Experienced clinical lead optometrists work alongside glaucoma clinician specialists to uphold high standards in data collection, decision-making and clinical audits.
Patient FocusedÂ
The local optical practices we work with are familiar primary care settings with excellent patient access. We collect patient-reported outcomes, with 98% of patients stating they would recommend the service. Where Primary Eyecare Services deliver virtual review and clinical decision-making, our glaucoma team can be contacted by telephone or email.
See our Glaucoma Service Offer document here
